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We've tried to assemble as many frequently asked questions as possible, to help you with your queries. Select a question below in order to see the given answer.

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Frequently Asked Questions

Activate What is the 4 digit PIN number? Why is the 4 digit PIN number important? Why does the 4 digit PIN number need to be kept safe and secure? I have lost/misplaced my 4 digit PIN number How will PIN numbers be despatched? I don't have a 4 digit PIN number, how can I get one? I want to give my card as a gift - will the person I give it to be able to activate the card themselves later on? I have entered my Card and PIN number via your automated telephone system but I'm receiving an error message. I have entered my Card and PIN number via your website but I'm getting an error to say my PIN number is incorrect How long do I have to activate my flexecash card? My question regarding card activation is not listed How can I activate my flexecash card?

Balance What is my flexecash card balance? How will I be able to obtain a balance on my card? How will I be able to obtain a balance on my card? When I used my flexecash card I wasn't provided with a balance by the retailer, why I have a balance but my flexecash card has declined. Can I top up the balance on my flexecash card? My flexecash card has a nil balance, what shall I do with it? The balance on my card is wrong The value on my card is wrong I want a balance for my flexecash card, but I don't have it on me at the moment. My question regarding card balances is not listed

Card Transactions Can I make a part payment with a card and pay the difference in cash? Can I have a list of my card transactions? I dispute a transaction made on my card The store has taken too much money off my card I have not spent my card in any of the retailers you have listed. The retailer has charged me twice My card has been declined, why? My card has been declined, why? My question regarding card transactions is not listed.

Damaged I have accidentally damaged my card and can no longer use it. Can you replace it? My question about damaged cards is not listed

Lost or Stolen I've lost my flexecash card I think I've lost my flexecash card Can I reactivate a card which has been suspended? I've lost my card how long will I have to wait for a replacement? My flexecash card has been stolen How long will I have to wait for my replacement? My card has been stolen and there isn't a balance left, is there anything I can do? My question regarding stolen cards is not listed. My question regarding lost cards is not listed I've lost my flexecash card, can you send me a replacement? My card has been lost and there isn't a balance left, is there anything I can do? My flexecash card has been stolen, can you send me a replacement?

Other I'm experiencing problems with your automated telephone system. Does my flexecash card have an expiry date? Does my flexecash card have an expiry date? I'm experiencing problems viewing my card details on the flexecash website. Your telephone system does not recognise my card number Your website does not recognise my card number Where can I buy more flexecash cards? What is flexecash? Where can I get a copy of the Terms & Conditions for my flexecash card? Why do I need to accept the Terms & Conditions? Can I redeem a card that has expired? Is there a limit to how much can be spent in one store? Is there a limit to how much can be spent in one store? Can I purchase items online using my card? My question is not listed

Problems Using Card My flexecash card no longer works, why? Why does my card not work, I haven't used it yet? My question about problems using my card is not listed

Retailers Where can I spend my flexecash card? I was unable to use my card at one of the retailers listed How will I receive a refund if I return a product purchased using my flexecash card? Why has the retailer taken my card? My question regarding retailers is not listed Where can I spend my flexecash card? How will I receive a refund if I return a product purchased using my flexecash card?

Text Service What are Text Services? What services do you provide? How do I register for Text Services? What do I need to register for Text Services? How do I opt out of Text Services? I've changed my mobile phone number, how do I update this on Text Services? Is there a charge for using Text Services? I've been overcharged for Text Services I've registered for Text Services, yet I'm not receiving any texts? My question regarding Text Services is not listed

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